REFUND POLICY

DELIVERY, CANCELLATION AND REFUND

• No refund shall be processed on the order of any reports under any circumstances if the order has reached the “processing” (Assigned to an Astrologer) stage. The risk and liability of placing order in a haste and careless manner totally lies with the User and the Website/app is not responsible for any refund once the processing stage has started.
• No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the customer care team within 1 (one) hour of making the payment, whereafter it is totally at the discretion of the Website/app whether to issue refund.
• Any technical delay or glitch reported in the Website/app during the processing of the request which includes generating predictions by the website/app shall not be eligible for claiming refund.
• No refund shall be processed for the reason that in-correct information or data has been provided by the User. The User agrees to be careful while providing any information to the Website/app and must re-check the information filled before clicking on “Submit”. The User can request for change in the in-correct information or data entered provided, the request for such change has been made with the customer care within 1 (one hour) of execution of the service rendered by the service provider.
• The services offered are strictly not meant to replace any philosophical, emotional or career treatment. The Website/app holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology,. The placing of order for taking the services is solely on the discretion and will of the User and the Website/app does not have any responsibility upon the products sold. The User is advised to exercise discretion in such case and no refund shall be issued on such grounds.
• The refunds, if any, shall be processed after deduction of the transaction charges levied by the Bank and/or the Payment Gateway, , customs duty (if levied) and/or any other charges that may have been incurred by the Website/app during processing and/or delivering the service, as applicable.
• In case the Website/app or Payment gateway’s webpage, that is linked to the Website/app, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  1. In case the Bank Account appears to be debited, ensure that the User does not make the payment twice and immediately thereafter contact the Website/app via customer care to confirm payment.
  2. In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
• However, refund for multiple payment, if any, even after the above precaution against the same order shall be refunded in full without deduction of the transaction charges as mentioned above. The Website/app shall only retain the cost of one single order as intended to be placed by the User.
• If there are forecast that the Website/app is unable to forecast and must cancel, the Website/app at its sole discretion, reserves the right to refuse or cancel any transaction for any reason whatsoever. Some situations may result in the transaction being cancelled and include, without limitation, non-availability of the service, inaccuracy, error in pricing information or other problems as identified.
• By requesting for refund, user is agreeing to provide our quality audit team permission to access the chat/call recording of the consultation for which refund has been requested, in order to determine whether the case is eligible for refund or not.
• Our quality audit team, at best effort basis, provide partial/full refunds to the users in their wallet wherever consultant’s quality parameters are not satisfied. It can take upto 72 hours to analyse and refund the amount back to the wallet
  1. No refund will be given in case of lack of accuracy of any forecast. We take no responsibility for factual accuracy on any forecast.